no-return-no-refund-policy

No Returns, No Refunds – Final Sale Policy

Effective Immediately | Frontend Solutions

1. Custom Orders Are Final

Due to the custom nature of our products, all sales placed through frontendsolutions.myshopify.com (soon to be frontend.ink) are final. Once an order has been printed, processed, or shipped, it cannot be canceled, modified, refunded, or returned. Please verify your order details—including artwork, size, quantity, and contact information—before completing your purchase.

2. Damaged or Defective Items

If your order arrives damaged or defective, you must report it at the time of pickup or immediately upon delivery.

  • Include clear photo or video evidence

  • If approved, a one-time reprint will be issued

  • No refunds will be given

  • Claims submitted after pickup/delivery will not be accepted

3. Fraud & Order Verification

We use fraud detection software on all orders. If your order is flagged as high-risk, we will contact you via email or phone to verify.
Failure to respond will result in the order being placed on hold. Chargebacks filed on verified transactions will be disputed and may lead to a permanent account ban.

4. Shipping Delays

Once your package leaves our facility, Frontend Solutions is not responsible for delays caused by the shipping carrier.

  • If your tracking shows “In Transit” or “Pending,” contact the carrier directly.

  • We do not offer refunds for delayed shipments.

5. Lost or Damaged Packages

If you opted for shipping insurance, please file a claim directly with the carrier if your package is lost or arrives damaged.
Without insurance, we are not responsible for any lost or damaged items.

6. In-Store Pickup Orders

All orders placed online for in-store pickup, or orders placed directly in person, are final sale.
If damage is discovered at the time of pickup, notify our staff before leaving. If verified, we will reprint the affected items. No refunds will be issued. Once the order leaves the store, no claims for damage will be accepted.

7. Artwork & File Guidelines

We are not responsible for:

  • Low-resolution or pixelated files

  • Sizing issues caused by incorrect file proportions

  • Design flaws in customer-submitted artwork

If your file isn’t proportional to the size selected, we will print it as large as possible without stretching or distortion. Refunds will not be issued for print issues related to the artwork you provide.

8. Chargebacks & Disputes

Fraudulent chargebacks are taken seriously and may result in:

  • Permanent account ban

  • Legal recovery of disputed funds

  • Reports to payment processors and financial institutions

9. Respectful Conduct Required

We reserve the right to cancel orders and deactivate accounts if a customer exhibits:

  • Rude or aggressive behavior

  • Profanity, yelling, or intimidation

  • Any disruptive actions in-store or online

We maintain a respectful, professional environment and expect the same from our clients.

10. Refunds (Rare Exceptions)

In the rare event a refund is approved, it will be processed to the original payment method within 5–7 business days, but can take up to 15 days depending on bank or holiday schedules.

11. Contact Us

Got questions? We’re here to help:

📧 Email: sales@frontend.ink

📞 Phone: 817-652-1110

📍 Address: 609 E. Main Street Grand Prairie, TX  75054